EBody Help Manual

[crgrandma1]

I placed a tech support ticket several days ago regarding the issue of not being able to get the Help Manual for the EBodyTrainer that I now subscribe to. I did receive a call and was left a phone number to call......did return the call twice, but the message machine states that this number cannot accept calls. I did leave a message stating my name and I was returning their call. OK! so why was I given the number? Why not send a email to address the concern?

Second question: I now have two subscriptions ~~ are they now both going to be pulled from my card on the same day? Sure would like to know, as the money comes out of my checking account. My SRC Premium screen now shows the same expiration date as the date I signed up for the EBody on line subscription. Which is totally different from the day of the month it was being pulled before...... I did email back from the acknowledgment of the new subscription asking the question.

I realize you are all very very busy, but answers would be appreciated, thank you.

[Kathy Blair]

Jun 22, 2012 8:05:55 GMT -5 crgrandma1 said:

I placed a tech support ticket several days ago regarding the issue of not being able to get the Help Manual for the EBodyTrainer that I now subscribe to. I did receive a call and was left a phone number to call......did return the call twice, but the message machine states that this number cannot accept calls. I did leave a message stating my name and I was returning their call. OK! so why was I given the number? Why not send a email to address the concern?

Second question: I now have two subscriptions ~~ are they now both going to be pulled from my card on the same day? Sure would like to know, as the money comes out of my checking account. My SRC Premium screen now shows the same expiration date as the date I signed up for the EBody on line subscription. Which is totally different from the day of the month it was being pulled before...... I did email back from the acknowledgment of the new subscription asking the question.

I realize you are all very very busy, but answers would be appreciated, thank you.

Perhaps you are not getting our email responses to you? Or, your email address sits behind a Spam Arrest program, or they are going to a "Delete" "Spam" or "Junk" folder?? Because, upon my personally investigating this matter, I readily located two emails that you sent to the Financing Contact form, various emails to the Subscriptions@ email address and also a Tech support ticket -- all about these same questions. You filled 8 total queries over several days, and it appears that in all cases, written email responses were provided to you --most within the same business day as the query. The email answer, provided in each and every case was the same:

"The date that you make your first payment will be the date for all successive months. If you did it today (the 18th) it will be the 18th from then on.
As the Ebody4you Help Manual is still in the final preparation phase, we will ask for your patience.
When it is complete, it will work exactly as it should."

In your case, the payment for account one has consistently pulled, every month, on the 3rd (because that was when you made your first payment). That will remain true in the future: the payment for that first account will continue to pull on the 3rd. The payment for the new / second account was made on the 18th, so all future payments for that account will pull on the 18th, every month.

Please ensure that our timely communications are getting through to you.

For future reference: For all your account / financing requests, feel free to contact Ray Foley at [e-mail] (such as your payment date queries). For any Tech Support issues, please feel free to fill out a Service Ticket www.src4all.com/techsupport.aspx

I am sure that you can well imagine that sending that many emails to multiple people in multiple departments, simply ties up the few people that we have in answering questions -- to which we had dutifully responded within a timely manner.

Please enjoy the use of the software!
Kind Regards,
Kathy Blair

[crgrandma1]

Kathy
I appreciate your response.
I have only received 5 emails from SRC 1-May31, 1-June1, 1-June 2, 1-June 18 and 1-Jun19. Terrie Foley, Cory Nix, Kathy Blair all have valid email addresses in my address book as well as DoNotReplySRC.

None of the emails you referenced have shown up in my Spam or Trash or Bounce.

In reference to the payment drop to my account....I was concerned as my SRCPremium always showed the 3rd of the month as the expiration date. Since purchasing the EBody it changed to the 19th, therefore generating my question.

Your message states: Perhaps you are not getting our email responses to you? Or, your email address sits behind a Spam Arrest program, or they are going to a "Delete" "Spam" or "Junk" folder?? Because, upon my personally investigating this matter, I readily located two emails that you sent to the Financing Contact form, various emails to the Subscriptions@ email address and also a Tech support ticket -- all about these same questions. You filled 8 total queries over several days, and it appears that in all cases, written email responses were provided to you --most within the same business day as the query. The email answer, provided in each and every case was the same:

Not one of the emails from the person I sent the Finance contact from arrived. I sent two emails to the Subscriptions@ , nothing ever received back. So if I did the messages by reply, why would their replies not come through? I received a phone call from Cory, but the phone number he left only allow me to leave a message and I did not ever hear back from him and his address is in my book and I did not receive an email reply. I do not mean to be upset here, but you are putting this back on me when I asked two simple (original) questions.

I appreciate your explanation about the payment, this is all I was attempting to obtain.
I appreciate the explanation about the help manual, this is all I was attempting to obtain.

Suggestion: Regarding the Help Manual - when a person signs up or purchases the program and it is not available yet........why not let them know in the acknowledgment of the start of the subscription or purchase.
Regarding the payments: Same applies, when a person fills out the request for the subscription and an acknowledgment is sent, why not make a short statement that the payment will be drawn from your account on $$$$$$ day.

Both of these simple tasks would have eliminated this interaction.

I do enjoy and use both programs constantly 24 hours a day and will continue to do so.
Thanks again for the response to my questions.
crgrandma1

[Kathy Blair]

It is unfortunate that our email responses are not reaching you. It would be good for you to investigate this matter so that normal communication channels may be used.

The payment for your first account will be withdrawn on the 3rd, just as it always has, from your very first payment.
The payment for the second one will post on the 18th, as this was the date of your first payment for that account.

We are all glad that you enjoy using the software! It is truly transformative and provides the opportunity for positive change.
Kind Regards,
Kathy Blair