Ultra Lite can't get on/already online?

[blackstone]

We had a bad storm with many power outages. Now when I try to sign in I get a message that says I'm already online, but of course I'm not. I've loaded the most recent update, restarted computer, etc. What should I do?

Thanks

[raelorenz]

Mar 28, 2011 8:34:17 GMT -5 blackstone said:

We had a bad storm with many power outages. Now when I try to sign in I get a message that says I'm already online, but of course I'm not. I've loaded the most recent update, restarted computer, etc. What should I do?

Thanks

I need your full name so I can reset your account.

rae

[blackstone]

Ileana Bascuas

[tani]

I did download Ultra Lite, and I do have problem sighning in in the program. It is Error message, that say that it can't find the server to sighn in.

Is it nessesery to have a internet conection to use the program, or I did't do someting right to download the program on my computer?

Do I need to sighn up everytime when I do start the program?

My computer is runing under Windows XP

Thanks
Tania

[David Harris]

Apr 29, 2011 14:32:00 GMT -5 tani said:

I did download Ultra Lite, and I do have problem sighning in in the program. It is Error message, that say that it can't find the server to sighn in.

Is it nessesery to have a internet conection to use the program, or I did't do someting right to download the program on my computer?

Do I need to sighn up everytime when I do start the program?

My computer is runing under Windows XP

Thanks
Tania

Hello Tania,

You must be connected to the Internet for the Ultra Lite version to start up.

After it is running you do not have to be on-line.

If it is telling you that you are already on-line then you need to
contact technical support at [e-mail] or call 863-874-4116

Take care.

[tani]

Thank you Masster!

[raelorenz]

May 23, 2011 10:37:13 GMT -5 tani said:

Thank you Masster!

Please call me at 704-732-0522 and I will assist you

rae