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Post by krypto on Mar 29, 2012 13:04:46 GMT -5
Hi,
Yesterday I bought the lifetime online subscription, still no response. I opened a support ticket 24hrs later, still no response (and that was 7hrs ago). What now?? I could pm the details if u like..
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Post by krypto on Mar 29, 2012 13:20:44 GMT -5
Ok, found tech support response in spam folder. Sorry,dont know why it got there instead of inbox.
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Post by David Harris on Mar 29, 2012 15:53:56 GMT -5
Ok, found tech support response in spam folder. Sorry,dont know why it got there instead of inbox. Hey, no problem. That's exactly why we have a message board. LOL You might try "White Listing" us in your email. |
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Post by krypto on Mar 29, 2012 17:50:19 GMT -5
Definitely gonna whitelist, lol! ;D
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Post by Kathy Blair on Mar 29, 2012 19:04:48 GMT -5
Hi, Yesterday I bought the lifetime online subscription, still no response. I opened a support ticket 24hrs later, still no response (and that was 7hrs ago). What now?? I could pm the details if u like.. Welcome ABoard! A detailed letter was automatically sent to you when your payment cleared this morning USA Eastern Standard Time (they are 8 hours behind Kenya time). I wil PM that same message to you here. To ensure that our mail does not get put in your SPAM folder, please ensure that all of our domains are Whitelisted / Safe listed at your end (@src4all.com; @src4you.com; @sh-e-motion.com, etc...) Kind Regards, Kathy Blair |
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Post by krypto on Apr 1, 2012 10:35:15 GMT -5
Thanks, I got it. Now, I have another problem and didnt want to start another thread. I had logged in but got a power blackout. Now I try to log in again and get a message that I am still logged in. What do I do?
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Post by David Harris on Apr 1, 2012 13:55:12 GMT -5
Thanks, I got it. Now, I have another problem and didnt want to start another thread. I had logged in but got a power blackout. Now I try to log in again and get a message that I am still logged in. What do I do? I have fixed. It should be OK now. Normally you would contact technical support. (Below) www.src4all.com/techsupport.aspx |
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Post by dlerler on Apr 16, 2012 5:38:44 GMT -5
I gave them a credit card for she motion and it says expired. thanks Diane Erler
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Post by Kathy Blair on Apr 16, 2012 8:43:12 GMT -5
I gave them a credit card for she motion and it says expired. thanks Diane Erler Hello Diane, The reason that your payment for Shemotion did not post correctly to your account is that you supplied two different email addresses. One for your payment (aol account). A different one for the Shemotion online subscription (gmail account). I have corrected your Shemotion online subscription account to conform to the payment information (aol account), and sent you your new login information. Since this correction has now been made, future payments to your account should post correctly in the future. Please try it now, and let me know... Kind Regards, Kathy Blair |
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