Missed Payment

[krypto]

Hi,

I am signed up to purchase the Lifetime Online subscription, which involves payments every month for a period of 2 yrs. My Visa card expired end of May and I got a replacement card with exactly the same credentials. Unfortunately, new cards from my bank have internet banking disabled by default for security, which I was not aware of.
So, end of June, I receive an email that my Online Subscription has been suspended, and I should contact them immediately. So I visit the bank, and find out about the problem. I have since enabled internet banking on my new card. I replied the email to [e-mail] and to Ray, who have still not bothered responding. I have even opened a support ticket, and i am still waiting for the response. Thats why im stating this here coz I have nowhere else to go.
How can we resume these payments? Sorry for any inconveniences.

[Cory]

Hello,


It is possible that your E-Mails just have not gone through to Ray Foley and that the support ticket you submitted did not post as we looked into this for you and we have not received anything. I have passed this over to Ray Foley for you and this should be taken care of for you soon. We apologize for any inconvenience this may have caused you but be assured this is being taken care of. If you require any further assistance please feel free to contact our technical staff.


Rae Lorenz: 9:00am - 5:00pm (EST) Mon - Fri
Number: 704-732-0522
E-Mail: [e-mail]

Cory Nix: 2:00pm - 10:00pm (EST) Mon - Fri
Number: 863-874-4116
E-Mail: [e-mail]

Kevin Green: 9:00am - 5:00pm (EST) Sat - Sun
Number: 972-805-7991
E-Mail: [e-mail]


Thank you.
Cory,
SRC Technical Support

[cindyd]

I I have even opened a support ticket, and i am still waiting for the response.

I see you are in Kenya. and your post is 3 am . . . I think that is "my time" in Eastern USA.

my experience with customer service is that they are VERY responsive and helpful. I suspect they have a challenge with the time differences. BE patient, if no response in 24 hr. try again. they have weekend coverage EDST but not 24 hr coverage.

best to you. please be mindful of your judgements tho. . . I got a real hit from this sentence. emailed [e-mail] and to Ray, who have still not bothered responding.

I have know Ray several years, he is a terrific man and has had some serious health challenges. . . . sending out "negative energy" is not what we are about.

[5sevens]

Jul 20, 2012 3:56:29 GMT -5 krypto said:

Hi,

I am signed up to purchase the Lifetime Online subscription, which involves payments every month for a period of 2 yrs. My Visa card expired end of May and I got a replacement card with exactly the same credentials. Unfortunately, new cards from my bank have internet banking disabled by default for security, which I was not aware of.
So, end of June, I receive an email that my Online Subscription has been suspended, and I should contact them immediately. So I visit the bank, and find out about the problem. I have since enabled internet banking on my new card. I replied the email to [e-mail] and to Ray, who have still not bothered responding. I have even opened a support ticket, and i am still waiting for the response. Thats why im stating this here coz I have nowhere else to go.
How can we resume these payments? Sorry for any inconveniences.

We have had technical issues with our automated email program. Because of that I did not respond to your email. You can call me at the number listed on the email sent to you or email me with your current credit card number. For security reasons we do not have access to your card details. I cannot simply rerun a card. It must be entered again. As soon as I am able to get the new information to our merchant account, we will finalize the reactivation of your account. In the meantime, I have temporarily reset your account to be used for the next few days.

Ray Foley
CFO

[krypto]

Cory,
Thanks. Probably the mails didnt go through. Got the other contacts though.

Cindyd,
Really?? Please note my email to Ray was on july 5th and a second on 9th. My mail to support was on July 13th. Thats way beyond 24hrs anywhere on the globe. So if anyone is judgemental or negative, its not me.

Ray,
Ok, i understood the issue. Will email you the details on monday. Thanks